Privacy Policy — focus iptv

Introduction & scope

focus iptv (“we”, “our” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have in connection with that data. This policy applies to information collected through our website, services, customer support channels, and other interactions with our users.

1. What information we collect

1.1 Information you provide directly

  • Account & registration data: name, email address, username, password (hashed), and any other details you submit when creating an account or placing an order.
  • Payment & billing information: billing name, billing address, payment instrument metadata (we do not store full card numbers) and transaction identifiers necessary to process and refund payments.
  • Support communications: any messages, attachments or diagnostic information you send when contacting support (email, chat transcripts, screenshots), subject to our data minimization principles.
  • Customer-provided content: optional profile data or messages you post when permitted by the service.

1.2 Information collected automatically

  • Device & connection data: IP address, device identifiers, user agent, browser type, screen resolution, and basic device capabilities.
  • Usage data: pages viewed, time on page, navigation paths, feature usage and anonymized performance metrics required for quality and troubleshooting.
  • Cookies & tracking technologies: see the Cookies section below for details.

1.3 Third-party information

We may receive information from third-party services you use to sign-in, pay, or otherwise interact with us (payment processors, identity providers, fraud detection services). We rely on those parties' privacy terms in addition to this policy.

2. Why we collect data — purposes & legal basis

We process personal data for the following core purposes:

  • Service delivery: to provide and operate subscriptions, authenticate users, deliver playlists and streams, and manage accounts.
  • Payments & refunds: to process orders, refunds, chargebacks and comply with financial recordkeeping obligations.
  • Support & troubleshooting: to diagnose issues, provide technical support, and improve service reliability.
  • Fraud prevention & security: to detect, prevent and mitigate unauthorized access, abuse, or fraudulent activity.
  • Legal compliance: to comply with applicable laws, respond to lawful requests, and enforce our terms of service.
  • Analytics & improvement: to analyze usage, optimize the product, and measure the effectiveness of our communications and marketing (where allowed).

3. Cookies & tracking technologies

We use cookies, local storage, and similar technologies to provide core site functionality and to analyze usage. Categories:

  • Essential cookies: required for login, security, and core service delivery.
  • Performance & analytics: aggregated telemetry that helps us understand system performance and user behavior.
  • Functional cookies: remember preferences and settings.
  • Advertising & third-party cookies: only used when explicitly enabled for marketing; third-party providers’ cookies are subject to their own policies.

You may control cookies via your browser settings or opt-out tools provided in our interfaces. Disabling essential cookies may break some parts of the service.

4. Sharing & third parties

We do not sell your personal data. We may share data with:

  • Service providers: payment processors, hosting/CDN providers, monitoring, fraud-prevention and analytics vendors who process data on our behalf.
  • Legal & compliance: to respond to lawful requests from courts, law enforcement, or regulatory bodies.
  • Business transfers: in the event of merger, acquisition, or sale of assets, we may transfer relevant information — with notice and contractual safeguards where required.

5. Data retention & deletion

We retain personal data for as long as necessary to provide services and comply with legal obligations. Typical retention periods:

  • Transaction & billing records: retained for at least 7 years for accounting and dispute resolution.
  • Account records: retained until account closure plus an archival period for fraud prevention and legal needs.
  • Logs & telemetry: retained for variable periods (30–365 days) depending on type and legal hold needs.

If you request account deletion, we will remove or anonymize personal data to the extent feasible while preserving transactional records where required by law. See the “Your rights” section below.

6. Security measures

We implement administrative, technical and physical safeguards to protect personal information, including TLS for data in transit, hashed credential storage, access controls, and monitoring. While we take strong measures, no system is perfectly secure; we maintain an incident response plan and will notify affected users per applicable law in the event of a breach.

7. International transfers

Our services operate globally. Personal data may be processed or stored in jurisdictions outside your country. Where required by law, we use appropriate safeguards (standard contractual clauses or equivalent measures) for cross-border transfers.

8. Children & age limits

Our services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, contact us immediately at [email protected] with details and we will take steps to remove such data.

9. Your rights & choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: request a copy of the data we hold about you.
  • Correction: request correction of inaccurate data.
  • Deletion: request deletion or anonymization of your personal data, subject to legal and business exceptions.
  • Portability: request export of your data in a machine-readable format.
  • Objection / Restriction: object to or request restriction of certain processing activities (e.g., direct marketing).

To exercise rights, contact [email protected] with sufficient information to identify you and your request. We may require verification to protect against fraudulent requests.

10. Third-party services & links

Our website may include links to third-party sites, services and embedded content. We are not responsible for these third parties’ privacy practices. Review their privacy policies before providing personal data.

11. Analytics & marketing opt-out

If you prefer to opt-out from non-essential analytics or marketing tracking, contact us at [email protected] or use browser/privacy settings and opt-out mechanisms provided by third-party vendors.

We may disclose personal data to comply with legal obligations, respond to lawful requests, or protect our rights, property, safety or users. We will comply with valid court orders, subpoenas, and lawful government requests.

13. Changes to this policy

We may update this Privacy Policy. Material changes will be posted on this page with the “Last updated” date. Where required by law, we will provide advance notice or get consent for material changes.

14. Contact & designated privacy contact

If you have questions, requests, or complaints regarding this Privacy Policy, contact our privacy team:

Designated privacy contact: focus iptv — Privacy Team Email (preferred): [email protected] Website & contact form: https://focusiptv.net/contact-us/

15. Governing law & dispute resolution

This policy is governed by applicable law as described in our Terms of Service. For legal inquiries, use the contact methods above; we will attempt to resolve disputes through informal means and escalation before formal legal action.

Appendix — Technical notes (for administrators)

Technical details including cookie names, retention windows, logging formats, and vendor lists are available on request to verified rights holders or via our legal contact at [email protected].

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